Cancel an Order
How unpaid orders close on their own, and how to ask us to cancel a paid order.
There's no cancel button in your account. How to cancel depends on whether you've paid.
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Not paid yet? You don't need to do anything
An unpaid order (Awaiting payment) closes by itself after 2 hours and shows as Expired, not paid. Nothing is charged. Starting a new checkout also closes an older unpaid order straight away.
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Already paid? Contact us as soon as possible
Find your order number in My Orders (or in your order email), then contact us through Live Chat, WhatsApp, the contact form or by phone – see below. Tell us the order number and that you'd like to cancel.
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We cancel it and let you know
When we cancel your order, its status changes to Cancelled, and you get a message in your Inbox and an email.
If your order has already been shipped, contact us anyway with your order number and we'll tell you your options. Once it's delivered, our Returns & Refunds policy applies.
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Your refund
- When a paid order is cancelled or returned, the refund goes back the way you paid – card, bank transfer or USSD – through Paystack.
- It usually arrives within 3–7 working days, after we receive and check any returned item.
- Delivery fees are refunded only when the fault is ours.
Other help topics
Still need help?
Our team is happy to help. Have your order number ready if your question is about an order.