Returns & Refunds
Our return policy, how to start a return and when your refund arrives.
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Have your order number ready
You'll find it in My Orders and in your order emails.
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Contact us to start a return
Send us your order number and what's wrong through Live Chat, WhatsApp, the contact form or by phone (see below). If the item is faulty, damaged or not what you ordered, a photo helps. We'll tell you what to do next.
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Get your refund
- When a paid order is cancelled or returned, the refund goes back the way you paid – card, bank transfer or USSD – through Paystack.
- It usually arrives within 3–7 working days, after we receive and check any returned item.
- Delivery fees are refunded only when the fault is ours.
Our return policy
Returns & Refunds
We want you to be happy with your order from CITY TECH STORE. If something isnt right, heres how it works.
Returning an item (change of mind)
You can return most items within 7 days of delivery, as long as they are:
unused and in the same condition you received them,
in their original packaging with all accessories, cables, manuals, and free gifts,
accompanied by your order number.
Some items cant be returned for change of mind for hygiene or safety reasons (for example earphones/headphones once the seal is opened, and any activated software or scratch cards). Well always tell you before you buy if an item cant be returned.
Faulty, damaged, or wrong items
If your item arrives faulty, damaged, or its not what you ordered, please contact us within 48 hours of delivery with your order number and a photo. This is on us well arrange a free return and send you a replacement or a full refund, whichever you prefer.
How to start a return
Contact us with your order number through Live Chat, WhatsApp, or our contact form, and well guide you through the next step.
Refunds
Once we receive your returned item and check it, well approve your refund. Refunds are sent back the same way you paid (card, bank transfer, or USSD) through our payment partner Paystack, usually within 37 working days. Delivery fees are only refunded when the return is our fault (a faulty, damaged, or wrong item).
This is the same policy as on our Return Policy page.
Other help topics
Still need help?
Our team is happy to help. Have your order number ready if your question is about an order.