Track Your Order
See where your order is in My Orders, and what each status means.
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Log in and open My Orders
Log in, then choose My Orders at the top of the page (on a phone, open the menu menu first). Orders that are still on their way are under Ongoing; finished ones are under Completed/Cancelled.
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Open the order
Choose an order to see its items, delivery details, expected delivery dates and a timeline of each step so far.
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What each status means
- Awaiting payment
- The order is placed but not paid yet. Pay within 2 hours or it expires.
- Payment failed
- The payment didn't go through. You can try again with Pay now while the order is open.
- Confirmed
- We've received your payment and are preparing your order.
- Shipped
- Your order is on its way. For pickup orders this shows as On the way to your pickup station.
- Delivered
- Your order has been delivered or collected.
- Cancelled
- The order was cancelled. See Cancel an Order.
- Expired, not paid
- The order wasn't paid in time, so it was closed. Nothing was charged.
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We'll keep you posted
Every time your order changes, you get a message in your account Inbox. When it's paid, shipped, delivered or cancelled, we also send you an email.
Ordered without logging in? That isn't possible on our site – every order is placed from an account, so there's no separate guest tracking. To see your order, log in with the same email or phone number you used (or Continue with Google if you signed up that way).
Forgot your password? Use Forgot password on the log-in page. Still stuck? Contact us with your order number.
Other help topics
Still need help?
Our team is happy to help. Have your order number ready if your question is about an order.